btp99 Privacy Policy

This Privacy Policy ("Policy") sets out how btp99 ("btp99", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at btp99.io, collects, uses, stores, discloses, and protects the personal data of registered players and visitors ("you", "your") in connection with your use of the btp99 platform and associated services.

btp99 is committed to handling your personal data responsibly and transparently. This Policy is intended to give you a clear and complete understanding of our data practices so that you can make informed decisions about your use of the btp99 platform. This Policy should be read alongside the btp99 Terms & Conditions and the btp99 Responsible Gaming Policy, all of which form part of your agreement with btp99.

This Policy applies to all personal data collected through btp99.io, including data collected during account registration, identity verification (KYC), deposits and withdrawals, customer support interactions, and general platform usage. It covers data collected from players located in Bangladesh and any other jurisdiction in which btp99 makes its services available.

btp99 collects personal data from you in three principal ways: data you provide to us directly during registration and use of the platform; data we generate about you through your activity on the platform; and data we receive from third-party service providers such as payment processors and identity verification partners. The categories of data we collect are set out in the table below.

btp99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sexual orientation. If any such data is incidentally disclosed to us during a support interaction or compliance process, it will be handled with appropriate care and deleted as soon as it is no longer required for the purpose for which it was received.

btp99 uses the personal data it collects only for legitimate, documented purposes directly connected to the operation of the btp99 platform and the delivery of services to registered players. We do not use your data for purposes incompatible with those listed below without first seeking your consent where required. The primary purposes for which btp99 processes personal data are as follows:

• Account management: To create, maintain, and administer your btp99 player account, including processing deposits, withdrawals, bonus credits, and account settings changes.
• Identity verification (KYC): To verify your identity and age (21+) in accordance with btp99's internal compliance requirements, and to prevent fraudulent or duplicate account creation.
• Payment processing: To process and reconcile financial transactions including deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your nominated payment method.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct on the btp99 platform.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling and to administer responsible gaming tools including deposit limits, session limits, cooling-off periods, and self-exclusion requests.
• Customer support: To respond to your enquiries, resolve complaints, and manage your support requests efficiently.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have given consent to receive such communications. You may withdraw this consent at any time.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the functionality, content, and user experience of btp99.io.
• Legal and regulatory compliance: To comply with any applicable legal obligation, court order, or regulatory direction that requires btp99 to collect, retain, or disclose personal data.

btp99 relies on the following legal grounds to justify the processing of your personal data. Each processing activity described in Section 3 is associated with at least one of the following lawful bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and btp99 — specifically the btp99 Terms & Conditions you accepted at registration. This covers account management, payment processing, and delivery of gaming services.
• Legitimate interests: Processing that is necessary for btp99's legitimate business interests, provided those interests are not overridden by your rights and interests. This covers fraud prevention, platform security, and internal analytics.
• Legal obligation: Processing that is necessary for btp99 to comply with a binding legal obligation, including identity verification requirements and financial record-keeping obligations.
• Consent: Processing that is based on your freely given, specific, informed, and unambiguous consent. This covers marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

btp99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Policy:

• Payment service providers: Mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive the financial and identity data necessary to process your deposits and withdrawals.
• Game providers: Licensed game suppliers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt may receive a pseudonymous player identifier and session token to facilitate game delivery and outcome verification. These providers do not receive your full identity or contact data.
• Identity verification partners: Third-party KYC and anti-fraud service providers may receive identity documents and biographic data for the purpose of verifying your identity and age.
• IT and infrastructure providers: Cloud hosting, server infrastructure, and cybersecurity service providers may process technical and account data in the course of providing their services to btp99. All such providers are bound by data processing agreements.
• Analytics providers: Aggregated, anonymised usage and technical data may be shared with analytics platforms to support platform performance analysis. No individually identifiable data is included in these disclosures.
• Legal and regulatory authorities: btp99 may disclose personal data to law enforcement agencies, courts, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction.

btp99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Where data is retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or compliance requirement, btp99 will notify you where required by law.

btp99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and btp99.io servers.
• Encryption at rest for all stored personal data and financial records held on btp99 infrastructure.
• Strict role-based access controls limiting internal data access to authorised personnel only, on a need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by qualified third-party security specialists.
• Multi-factor authentication requirements for all internal btp99 staff accessing systems that hold personal data.
• Continuous server and application monitoring with automated alerts for anomalous access patterns.
• Regular staff training on data protection obligations, phishing awareness, and incident response procedures.
• A documented data breach response plan providing for prompt notification of affected players and regulatory authorities where required.

btp99 uses cookies and similar tracking technologies on the btp99.io platform to enable core functionality, improve performance, and deliver a personalised experience. A cookie is a small text file placed on your device by a website server. Cookies cannot carry viruses or access information already stored on your device.

The following categories of cookies are used on btp99.io:

• Strictly necessary cookies: These cookies are essential for the btp99 platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. No consent is required for strictly necessary cookies.
• Functional cookies: These cookies remember your preferences such as language settings and account display options to provide a more consistent experience across sessions.
• Analytics cookies: These cookies collect anonymised, aggregated data about how visitors use btp99.io — for example, which pages are visited most frequently and where users navigate from. This data helps us improve platform content and performance.
• Security cookies: These cookies support fraud detection and prevention functions by identifying unusual access patterns or device characteristics associated with known bad actors.

You may adjust your browser settings to refuse or delete cookies at any time. However, disabling strictly necessary cookies will impair the functionality of the btp99 platform and may prevent you from logging in or accessing account features. Instructions for managing cookies are available through your browser's help documentation. Note that btp99 does not use third-party advertising or behavioural tracking cookies.

Subject to applicable law, you have the following rights with respect to the personal data btp99 holds about you. To exercise any of these rights, please submit a written request to the btp99 data support team at [email protected], including your registered account username or email address to enable us to locate your records.

• Right of access: You have the right to request a copy of the personal data btp99 holds about you and information about how that data is used.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: You have the right to request the deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected. This right is subject to our legal retention obligations described in Section 6.
• Right to restrict processing: You have the right to request that btp99 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being resolved.
• Right to data portability: You have the right to receive a copy of personal data you have provided to btp99 in a structured, commonly used, machine-readable format, and to request that we transmit that data directly to another controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where btp99 relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where btp99 processes your personal data based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

btp99 will respond to all data rights requests within 30 days of receipt. In cases of complex or high-volume requests, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period. There is no charge for exercising any of the above rights unless your request is manifestly unfounded or excessive.

btp99 operates a strict 21+ policy and does not knowingly collect personal data from any individual under the age of 21. The btp99 platform is not directed at, designed for, or intended to be used by minors. If you are under the age of 21, you must not register for or use the btp99 platform under any circumstances.

If btp99 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and you believe that a minor in your care has registered a btp99 account, please notify us immediately at [email protected] so that we may take appropriate action without delay.

The btp99 platform may contain references to third-party game providers and payment partners. btp99 is not responsible for the privacy practices, content, or data security measures of any third-party service whose interface or technology is accessed in connection with the btp99 platform. Each third-party provider is governed by its own privacy policy.

Where btp99 shares your personal data with third-party service providers as described in Section 5 of this Policy, such sharing is governed by data processing agreements that require those third parties to handle your data in accordance with applicable data protection standards. Beyond such contractual relationships, btp99 does not control or take responsibility for the data practices of independent third parties.

btp99 reserves the right to amend or update this Privacy Policy at any time. Where material changes are proposed, btp99 will notify registered players via the email address associated with their account and/or via a prominent notice on the btp99.io platform, at least seven days before the amended Policy takes effect. For non-material clarifications or corrections, the updated Policy will be published on btp99.io with a revised effective date, without individual notification.

The version of the Privacy Policy in effect at the time of your most recent login to the btp99 platform constitutes the binding Policy applicable to your use of the platform during that session. Your continued use of btp99 following the effective date of any amendment confirms your acceptance of the revised Policy. If you do not accept the revised Privacy Policy, you must close your account by contacting [email protected] before the effective date of the change.

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which btp99 handles your personal data, please contact the btp99 data support team using the details below. All enquiries will be acknowledged within 72 hours and resolved within the timeframes set out in Section 9 of this Policy.

When submitting a data rights request, please clearly state the nature of your request (e.g., access, rectification, erasure, portability, objection) and provide sufficient information to allow btp99 to verify your identity before actioning the request. This identity verification step is a security measure to ensure that personal data is not disclosed to, or acted upon at the request of, any unauthorised person.

btp99 is committed to working with you to resolve any data privacy concern fairly and promptly. We take all privacy complaints seriously and will investigate each matter thoroughly before providing a substantive response.