btp99 Responsible
Gaming Policy

btp99 operates a strict minimum age policy. Only individuals who are 21 years of age or older are permitted to register for and use the btp99 platform. This policy applies to all players across Bangladesh without exception, regardless of the type of game or betting market accessed.

All new registrations are subject to mandatory Know Your Customer (KYC) identity verification before any withdrawal can be processed. During KYC, players must provide a government-issued photo ID confirming their full legal name and date of birth. If the submitted documents indicate that the player is under 21 years of age, the account will be immediately suspended and any deposited funds will be returned to the originating payment method after a fraud check.

All btp99 responsible gaming tools are available directly through your account settings panel once you are logged in. Navigate to Account Settings and select the Responsible Gaming tab to access deposit limits, loss limits, session time limits, cooling-off periods, and reality check configurations. Changes to protective limits (reducing a limit, activating a cooling-off period, or requesting self-exclusion) take effect immediately. Requests to increase a limit or lift a cooling-off period early are subject to a mandatory 7-day review period.

If you have difficulty accessing the responsible gaming tools through your account settings, or if you wish to request a self-exclusion that you want actioned urgently, contact the btp99 support team at [email protected]. Our team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (UTC+6). Self-exclusion requests submitted by email are actioned within one hour during normal operating conditions.

Self-exclusion is a voluntary agreement between you and btp99 in which btp99 agrees to prevent you from accessing your account and all gambling features for the duration you specify. btp99 takes self-exclusion requests seriously. Once a self-exclusion is in place:

• Your account will be immediately suspended and login access blocked.
• All pending bets at the time of exclusion will be settled normally; winnings will be credited to your account balance.
• You may request withdrawal of your remaining account balance at any time during the exclusion period.
• btp99 will not send you any promotional emails, SMS messages, or bonus notifications during the exclusion period.
• Your account data is retained securely for the period required by our data retention policy — it is not deleted during self-exclusion.
• At the end of a fixed-term self-exclusion, you must actively request reactivation — the account does not reopen automatically.
• Permanent self-exclusion is irreversible. btp99 will not reopen a permanently excluded account under any circumstances.

btp99's responsible gaming monitoring systems analyse player behaviour patterns on an ongoing basis. Indicators that may trigger a proactive responsible gaming outreach from the btp99 team include: a sudden significant increase in deposit frequency or amount; extended uninterrupted play sessions; repeated loss-chasing betting patterns; and rapid redepositing following a withdrawal. Where these patterns are detected, a member of the btp99 responsible gaming team may reach out to the player by email to check in and make them aware of the available protective tools.

btp99 will never pressure a player to continue gambling or offer inducements designed to encourage play by a player who has indicated that they may have a problem. If a player communicates to any member of the btp99 team — through any channel — that they are experiencing difficulty with their gambling, that communication will be escalated to the responsible gaming team immediately.

btp99 is committed to marketing its services responsibly. All btp99 promotional materials are targeted exclusively at adults aged 21 and above. btp99 does not use marketing that targets vulnerable individuals, that portrays gambling as a solution to financial difficulty, or that suggests gambling is a skill-based activity in which players can consistently beat the house over the long term. All bonus offers and promotional terms are clearly stated, and wagering requirements are disclosed upfront so that players can make informed decisions before accepting any promotion.

Players who have activated a self-exclusion or are under a cooling-off period are automatically removed from all marketing lists and will not receive any promotional communications from btp99 for the duration of their protective measure.

Managing your finances responsibly is an essential part of safe gambling. btp99 recommends the following financial safety practices for all players:

• Decide your total monthly gambling budget before the month begins — not in the heat of the moment during a session.
• Use a dedicated bKash, Nagad, or Rocket wallet loaded only with your gambling budget, separate from your everyday spending wallet.
• Never use credit facilities, personal loans, or borrowed money to fund gambling activity on btp99.
• Review your btp99 transaction history regularly — it is available in full in your account dashboard at any time.
• If your total gambling spend for the month exceeds what you are comfortable with, activate a deposit limit immediately to prevent overspending in subsequent weeks.